Refund Policy
Last updated: November 1, 2026
Simple rules, full refunds, no store credit.
1. Any reason – within 14 days
You may request a full refund for any reason within 14 calendar days after purchase. Email [email protected] with your order number or the email address you used at checkout. No explanation is required.
2. Photo rejected – within 60 days
Passport and visa decisions can take weeks. If a passport office, embassy, visa centre or online application system rejects the photo you made with MakePassPhoto, email us within 60 calendar days after purchase with your order number (or checkout email) and a screenshot or photo of the photo-related rejection message.
Please hide personal details. Do not send your passport, your full application or your original photo – we do not need them.
3. Download failed, wrong file or charged twice – within 60 days
If your download did not work, the exported file does not match what we state for your document, or you were charged twice, email us. We will refund you in full; if you prefer, we can also help you download the file.
How refunds are paid
Refunds are processed exclusively through our Merchant of Record, Creem (Armitage Labs OÜ, Estonia), to your original payment method. We start eligible refunds within 3 business days of your email; your bank may then take 5–10 business days to show it.
Because your photo never reaches us, we cannot re-send files. Please save your download right away. After payment the files stay in the browser you used for up to 7 days, so you can reopen the download page there.
Your legal rights
This policy is additional to your statutory rights, including any applicable withdrawal rights and remedies for faulty or non-conforming digital content. Those rights may continue beyond the periods stated here.